Transform Your Space. Transform Your Life.
At Mineral Tiles, we're dedicated to providing the highest quality tile and stone products to homeowners, contractors, and designers. With a vast selection of materials, shapes, and finishes, we strive to help our customers bring their vision to life. From kitchen backsplashes to pool and spa designs, we offer a wide range of products and resources to make your project a success.
Our Services
At Mineral Tiles, we understand that every project is unique, and that's why we offer a variety of services to cater to your specific needs. Our team of experts is dedicated to providing exceptional customer service, helping you navigate our vast product selection, and providing guidance on installation, maintenance, and care.
- Product Samples: Order samples of our products at an affordable price of $2.95, and get a $25 coupon and free shipping on orders over $249.
- Design Consultation: Our team of experts is available to provide guidance on designing your space, from selecting the right materials to creating a cohesive look.
- Installation Resources: We offer a range of resources, including tutorials, videos, and blog posts, to help you with the installation process.
- Customer Support: Our dedicated customer support team is available to answer your questions, provide product information, and assist with orders and returns.
Our Products
At Mineral Tiles, we take pride in offering a vast selection of tile and stone products, including:
- Glass Tiles: Recycled glass, glass and metal blends, and glass and stone blends
- Porcelain and Ceramic Tiles: Gres, stoneware, and LVP - Luxury Vinyl Planks
- Natural Stone: Marble, granite, travertine, and more
- Metal Tiles: Stainless steel, brass, aluminum, and more
- Wood and Wood Look Tiles: Real wood and wood-look porcelain tiles
Our Mission
At Mineral Tiles, our mission is to provide exceptional customer service, high-quality products, and valuable resources to help our customers bring their design vision to life. We believe that beautiful spaces can transform lives, and we're dedicated to helping you create a space that inspires and uplifts.
Customer Service Experiences
Some customers have had negative experiences with Mineral Tiles' customer service. One customer, Cheryl Morgan, had issues with returning unopened boxes of tiles and not receiving a refund credit despite providing tracking information. Amanda Jones had issues with receiving samples on time and was ignored when she asked for a refund on shipping. Jacob Chung was initially frustrated with the customer service, but the owner, Henry, personally called him and apologized, making amends.
Product Quality and Delivery
Most customers have been satisfied with the quality of the tiles and the delivery process. Rm Chambers, Fenik Tawfiq, Nai Nai, Laura De Klerk, and Tammy Stewart all received their tiles in good condition and on time. However, some customers, like Amanda Jones and Jacob Chung, received damaged or scratched tiles.
Positive Experiences
Many customers have had positive experiences with Mineral Tiles. Nai Nai praised the customer service, particularly Melina, who went above and beyond to resolve issues. Rm Chambers, Fenik Tawfiq, Laura De Klerk, and Tammy Stewart all had great experiences with the company, citing fast delivery, beautiful tiles, and good customer service.
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