Know what your customer wants and exceed their expectation.
Welcome to Drexel Interiors, your one-stop-shop for all your kitchen and bath remodeling, cabinetry, countertops, and flooring needs in Indiana. With over 30 years of experience, we have established ourselves as a locally-owned and operated company that prides itself on providing top-quality products and services at competitive prices. Our commitment to customer satisfaction is unparalleled, and we strive to exceed your expectations in every aspect of our business.
Our Mission
Our mission is to provide our customers with a wide range of products, colors, and styles that fit all budgets and design preferences. We feature top brands in a broad selection, from stock to full custom designs, to ensure that you find the perfect fit for your dream kitchen or bathroom. Our experienced representatives will work closely with you from the initial consultation to the final completion of your project, ensuring that every detail meets your expectations.
Services
We offer a wide range of services, including kitchen and bathroom remodeling, cabinetry, countertops, and flooring. Our flooring options include top-of-the-line materials such as LVP, tile, carpet, and hardwood, among others. We also provide full-service home remodeling, builder services, and commercial divisions to cater to the diverse needs of our clients.
Our Values
At Drexel Interiors, we value customer satisfaction above all else. We believe in building long-term relationships with our clients, and we strive to provide personalized services that meet the unique needs of each individual. Our team of experienced professionals is dedicated to delivering exceptional quality, timely completion, and unparalleled customer service.
Customer Experience
The reviews for Drexel Interiors are mixed, with both positive and negative experiences being shared. While some customers had excellent experiences with the company, others were disappointed with the service they received.
Design Team Issues
Some customers had issues with the design team, with one reviewer stating that the tile work in their shower was subpar and had to be re-done multiple times. Another reviewer had a similar issue with the quality of their flooring installation.
Customer Service
Customer service was also a point of contention for some reviewers. One reviewer felt that the company was uninterested in their business and failed to follow up on a quote and samples. Another reviewer had a poor experience with an outside sales rep who failed to show up to a meeting and didn't respond to messages.
Quality of Merchandise
However, not all reviews were negative. Some customers were pleased with the quality of the merchandise they received and the service they received from the company. One reviewer particularly praised the help they received from a sales rep named Charlene.
Customer Loyalty
Despite the mixed reviews, some customers seemed to be loyal to the company. One reviewer recommended Drexel Interiors to others and was happy with their overall experience. Another reviewer praised the company's "quality merchandise, caring and honest employees, fair prices, and great service."
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