As a leading kitchen and bathroom remodeling expert, we understand the importance of providing exceptional service and quality products to our customers. At Premier Countertops, we are committed to helping our customers turn their dream kitchen or bathroom into a reality. With over 30 years of combined experience in interior design, our qualified design staff is equipped to guide you through every step of the remodeling process.
Our Services
At Premier Countertops, we offer a wide range of products and services to cater to our customers' diverse needs. From granite and quartz countertops to solid surface and Dekton countertops, we have everything you need to create the kitchen or bathroom of your dreams. Our products are not only aesthetically pleasing but also durable and easy to maintain. We also offer a variety of cabinetry options, flooring solutions, and sink, faucet, and backsplash solutions.
Why Choose Us
What sets us apart from other kitchen and bathroom remodeling companies is our commitment to providing exceptional service and quality products. Our design staff is trained to listen to our customers' needs and provide personalized solutions that meet their unique requirements. We also have a team of certified countertop installers who ensure that every installation is completed with precision and attention to detail.
How We Can Help
Whether you're looking to renovate your entire kitchen or simply update your countertops, we're here to help. Our free design consultation will allow our experienced designers to work with you to create a customized plan that meets your needs and budget. We'll take care of every aspect of the remodeling process, from design to installation, ensuring that your dream kitchen or bathroom is completed on time and within budget.
Our Process
Our process is designed to make your remodeling experience as seamless and stress-free as possible. We'll work with you to understand your needs and preferences, and our design staff will create a customized plan that meets your unique requirements. Our certified installers will then complete the installation, ensuring that every detail is taken care of.
Resources
At Premier Countertops, we're dedicated to providing our customers with the resources they need to make informed decisions. From our FAQ section to our blog, we're committed to providing valuable information that will help you navigate the remodeling process with confidence.
Lack of Communication and Unprofessionalism
Several reviewers had a disappointing experience with Premier Countertops, citing a lack of communication and unprofessionalism. Reviewers reported that the company did not inform them that they would be ripping out their backsplashes during the installation process, and instead, they discovered the damage after the installation was complete.
The reviewers claimed that the company's representatives reassured them that the backsplashes could be saved, but ultimately, the installers did not follow through on this promise. This lack of transparency and honesty caused significant stress and inconvenience for the customers.
Installation Issues
In addition to the communication issues, the reviewers also reported several installation issues. Reviewers mentioned that the installers left a mess in the kitchen and front yard, broke appliances, and failed to clean up properly.
Customer Service
The reviewers were extremely dissatisfied with the company's customer service. They felt that the company was unresponsive and unhelpful when they tried to address their concerns. Reviewers reported that the company's representatives were unprofessional, defensive, and unwilling to take responsibility for the issues.
Untrustworthy and Unreliable
The reviews suggest that Premier Countertops is an unreliable and untrustworthy company. Reviewers felt that the company's primary concern was its own convenience and profitability, rather than providing quality service to its customers.
No Solutions Provided
Unsurprisingly, the reviewers reported that the company did not offer any solutions or apologies for the poor service they received. The company's representatives blamed the customers for the issues, rather than taking responsibility and making things right.
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